- Withdrawal Right Information
Subject and Purpose of the Information
The purpose of this
information is provided to ensure that the consumer is fully aware of their
rights and the procedures for exercising the right of withdrawal in accordance
with the applicable Laws and Regulations.
Direct Sales Company (Title, Address and Contact Information)
Gano Excel Marketing Private İthalat ve Pazarlama Ltd. Şti.
Koşuyolu Mahallesi, Koşuyolu Caddesi No: 88 - 90 Kadıköy / İstanbul
Tel: (0216) 545 21 01-02 SMS: 0(534) 919 0013 Fax: (0216) 545 21 03
E-mail: info@ganoexcel.com.tr
Date of Sale and Delivery: ..............................................
Goods or Services Subject to the Right of Withdrawal: ..............................................
Price of Goods or Services Subject to the Right of Withdrawal: ..............................................
Name, Surname or Title of the Direct Seller along with the Direct Seller's Number and Contact Information: ..............................................
Consumer’s Name and Surname: ..............................................
Consumer’s Address and Contact Information: ..............................................
Date: ..............................................
Consumer’s Signature: ..............................................
I
hereby declare that I am exercising my right of withdrawal from the contract
regarding the sale of the goods and/or the provision of the services listed
below. In cases where the notice of withdrawal is directly submitted to the
direct selling company by the consumer, it is mandatory to provide the number,
name, surname, or trade name of the direct seller who carried out the sale.
Right of Withdrawal
The consumer has right to withdraw from the contract
within thirty days without giving any reason and without paying a penalty. Seller,
cannot request the consumer to make any payment under any name or provide any
document that places the consumer under debt in exchange for the goods or
services covered by the contract during the withdrawal period in cases where
the right of withdrawal is exercised.
However this prohibition, if any fee is charged to the
consumer, the fee must be refunded to the consumer immediately. Also any
document that places the consumer in debt is invalid from the consumer's
perspective. Withdrawal period begins on the day
to the consumer or a third party designated by the consumer receives the goods
in contracts relating to the delivery of goods. However the consumer may
also exercise their right of withdrawal during the period from the conclusion
of the contract to the delivery of the goods. The seller or direct sales
company is obligated to take back the goods within 30 (thirty) days from the
date the withdrawal notice reaches them.
Determination of the Period for the Right of Withdrawal
In the case of goods that are the subject of a single order but are
delivered separately, the day the consumer or a third party designated by the
consumer receives the last item.
In the case of goods consisting of multiple parts, the day the consumer
or a third party designated by the consumer receives the last part.
The delivery of the goods by the seller to the carrier shall not be
considered as delivery to the consumer.
It is sufficient for the notification of exercising the right of
withdrawal to be submitted to the seller or direct selling company in writing
or via a durable medium before the withdrawal period expires.
In the exercise of the right of withdrawal, the seller or direct selling
company, to whom the goods are to be delivered at the time the contract is
concluded, is obliged to collect the goods within 30 (thirty) days from the
date the withdrawal notification is received.
In case the consumer directs the exercise of the right of withdrawal to
the direct selling company, it is mandatory to specify the number, name,
surname, or trade name of the direct seller.
Consumers may submit their complaints within the monetary limits
determined annually in December by the Ministry of Trade to the Consumer
Arbitration Committee, or, provided that they apply to a mediator before filing
a lawsuit, to the Consumer Court located either where the goods were purchased
or at their place of residence.
The service subject to direct sales must be performed on the date
specified in the information form.
The delivery date of the goods subject to direct sales shall not exceed
thirty days from the sale date specified in the information form.
The consumer must send the product to be returned via Yurtiçi Kargo, the
cargo company contracted by the seller.
In cases where the information form is not provided, is incomplete, or is incorrectly provided, the consumer is not bound by the thirty-day period to exercise the right of withdrawal. In such cases, the withdrawal period ends one year after the legal withdrawal period has expired
The Consumer Cannot Exercise the Right of Withdrawal in the Following Contracts
a) Goods prepared in line with the consumer’s
requests or personal needs.
b) Perishable goods or goods that may expire
within a short period.
c)Goods whose protective packaging, such as
seal, tape, or wrapper, has been opened after delivery and which are not
suitable for return due to health or hygiene reasons.
ç) Goods that have been mixed with other
products after delivery and cannot be separated due to their nature.
d) Computer consumables whose protective
packaging, such as seal, tape, or wrapper, has been opened after delivery.
e) Contracts for the delivery of periodicals
such as newspapers and magazines, except those provided under a subscription
agreement.
f) Services performed immediately in electronic
form or intangible goods delivered instantly to the consumer.
g) Services that have begun to be performed with
the consumer’s consent before the withdrawal period expires.
ğ)Goods for which installation or assembly is specified
to be carried out by the seller or authorized service in the promotional or
user manual, and for which the installation or assembly has been completed.
